Shipping policy

Shipping Policy

Free UK Shipping on Every Order

We offer free standard shipping on all orders to addresses within the United Kingdom. There are no minimum order values and no hidden delivery charges. What you see at checkout is what you pay.

Delivery Timeframes

All orders are dispatched within 1 to 2 business days of purchase. Standard delivery takes 7 to 10 business days from the date of dispatch. You will receive a confirmation email once your order has been placed, and a further notification with tracking details once your order has been dispatched.

Please note that business days are Monday to Friday, excluding UK public holidays. Orders placed on weekends or public holidays will be processed on the next available business day.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. You can use this to monitor the progress of your delivery at any time.

If you have not received your tracking details within 3 business days of placing your order, please check your spam or junk folder before getting in touch with us.

Delivery Address

Please ensure your delivery address is correct at the time of placing your order. TradeAxis cannot be held responsible for orders delayed or lost due to an incorrect address being provided. If you notice an error in your delivery details, contact us as soon as possible and we will do our best to make the correction before your order is dispatched.

Delays

While we aim to meet all estimated delivery timeframes, occasional delays can occur due to high demand periods, adverse weather conditions, or courier service disruptions. These situations are outside of our control, but we will always keep you informed if your order is affected.

If your order has not arrived within 10 business days of dispatch, please contact us and we will investigate promptly.

Lost or Missing Orders

If your order has not arrived and the tracking information shows no movement for more than 5 business days, please get in touch and we will raise an investigation with the courier on your behalf. We will work to resolve the situation as quickly as possible, either by arranging a replacement or issuing a full refund.

Currently, we ship to UK addresses only. International shipping is not available at this time.

Contact Us

If you have any questions about your delivery or need help with an order, please get in touch with our customer support team.

Email: Tradeaxis_store@outlook.com

We aim to respond to all enquiries within 1 to 2 business days.